Privacy Policy

Information We Collect

Device Information

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies installed on your device. As you browse, we collect information about the pages and products you view, the websites or search terms that referred you, and how you interact with the site. We collect this information using cookies, log files, and similar technologies.

Order Information

When you make a purchase or attempt to make a purchase, we collect the following information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely — we do not store your credit card or payment details on our servers)

How We Use Your Information

We use the information we collect to:

• Fulfil and process your orders, including shipping, payment processing, and order confirmation emails.
• Communicate with you about your order status, delivery updates, and customer support.
• Screen orders for potential risk or fraud.
• Improve and optimise our website based on browsing behaviour and analytics.
• Send you marketing communications about products, offers, and promotions (only if you have opted in — you can unsubscribe at any time).

Third-Party Sharing

We share your personal information with the following third parties to help us provide and improve our services:

• Razorpay — Payment processing
• Courier Partners (Delhivery, Blue Dart, XpressBees, etc.) — Order delivery and tracking
• Google Analytics — Website analytics and performance monitoring
• ImageKit — Image hosting and delivery

We may also share your information to comply with applicable laws and regulations, respond to a subpoena or court order, or protect our rights and safety.

Behavioural Advertising & Opt-Out

We may use your personal information to provide you with targeted advertisements or marketing communications that we believe may interest you. You can opt out of targeted advertising through:

• Google — Google Ads Settings
• Facebook — Facebook Ads Settings
• Digital Advertising Alliance — optout.aboutads.info

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, but note that some features of the website may not function properly without cookies.

Data Retention

We retain your order information in our records unless and until you request its deletion. If you would like us to delete your personal information, please email us at info@rhynogrip.com and we will process your request within 30 days.

Your Rights

If you are a resident of India, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at info@rhynogrip.com.

Security

We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. All payment transactions are processed through secure, encrypted channels via Razorpay. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.